Debt Collections Manager (Head)

You will be responsible for leading the debt collection team and monitoring all stages of customer interaction, from initial reminders to final recovery, focusing exclusively on personal (unsecured) loans. As the Debt Collections Manager, you will play a key role in developing and implementing improvement strategies to enhance collection efficiency and tailor approaches based on customer profiles and types of delinquency. Your primary duties will include managing key performance indicators such as Recovery Rate, Roll Rate, Cost of Collection, and other operational metrics. Additionally, you will be tasked with setting and overseeing individual and team KPIs, conducting regular team meetings and performance reviews, and coordinating daily activities. Collaboration with Quality Control, Analysts, BI teams, and IT will be essential, as you contribute to script development, technology implementation, and process enhancements. You will also be involved in developing a strategic roadmap for the collections department, defining short-term and long-term goals, and working closely with Analysts and IT teams to assign and manage tasks and participate in automation solutions. Furthermore, you will prepare performance reports, present them to senior management, share insights, and propose process improvements. The ideal candidate will hold a Bachelor's degree in management, Business Administration, Economics, Math, or a related field, with at least 4-6 years of experience in debt collection or customer-facing roles in banks, microfinance, or fintech companies. Proficiency in spoken and written English (1-2 level), solid understanding of employee motivation and team leadership, and experience with collection platforms, CRM systems, and dialer technologies are required. Additionally, proficiency in MS Excel and PowerPoint is necessary, and knowledge of SQL is advantageous. If you meet these qualifications, please share your resume at yogesh.rathore@bridgexcel.com with the subject line "Resume for Collection Head." This is a full-time position with a day shift schedule located in Gurgaon.,