6 Crossdepartment Collaboration Jobs

As a Senior Manager of Client Support, you will play a vital role in leading and elevating our client support team. Your primary responsibility will be to oversee daily client support operations, ensuring the delivery of exceptional customer experiences, and driving continuous improvement initiatives. The ideal candidate for this role will have a proven track record in managing client support teams, resolving complex client issues, and collaborating with cross-functional teams to enhance customer satisfaction and loyalty. Your key responsibilities will include leading, managing, and inspiring a high-performing client support team to deliver outstanding service and exceed client expectations. You will also be responsible for developing and implementing strategies to streamline support workflows, continuously improve customer experience and service delivery, and take ownership of escalated client issues to ensure timely and effective resolution while maintaining positive client relationships. Additionally, you will analyze client support data and trends to identify opportunities for process improvements, training, and resource allocation. Working closely with departments such as product, sales, and marketing, you will address client needs and feedback to ensure alignment and a holistic approach to customer success. Monitoring and enforcing adherence to service level agreements (SLAs) and key performance indicators (KPIs) will be crucial in ensuring that team goals are consistently met. You will also provide ongoing coaching, mentoring, and professional development to support team members, fostering a culture of growth and high performance. Acting as a voice of the customer within the company, you will provide insights and feedback to improve products, services, and overall customer satisfaction. The ideal candidate for this role will have 8+ years of experience in client support or customer service, with at least 2 years in a leadership or managerial role. Strong problem-solving, communication, and leadership abilities, along with experience in client support tools, CRM systems, and other service management software, are essential. The ability to manage multiple priorities in a fast-paced environment while maintaining high standards of service, analyze performance metrics and customer feedback to implement continuous improvements, and a passion for delivering exceptional client experiences with empathy and professionalism are also key qualifications for this role.,

You have a great opportunity to join as an Ecommerce Support Manager in our team based in Kochi/Trivandrum. With a minimum of 3 years of experience, you will be responsible for managing Ecommerce Support Programs efficiently. Your role will involve working with various tools such as IFS Ticketing, Jira Service Management, Atlassian dashboards, and metrics. Additionally, you should have experience with the SAP Commerce platform, CMS Contentful, AEM, and managing eCommerce solutions classified as SaaS. Your strong background in Ecommerce, particularly with B2B/B2C implementation, will be vital for this role. You will be tasked with managing and optimizing e-commerce platforms to ensure high uptime, fast load times, and a seamless user experience. Your responsibilities will also include identifying trends to improve operational efficiencies and working with a team of Offshore Ecommerce Support Analysts. Moreover, you should be well-versed in Agile methodologies like scrum and have experience in the software development life cycle. Communication skills are key as you will actively participate in discussions with business stakeholders and lead the customer support team. Your expertise will be crucial in resolving operational issues, analyzing e-commerce performance metrics, and providing mentorship to team members. As an Ecommerce Support Manager, you will play a significant role in ensuring compliance with laws and regulations related to e-commerce operations. Building strong relationships with cross-functional teams, implementing productivity tools, and monitoring support schedules for efficient ticket assignments will be part of your daily responsibilities. Your ability to communicate technical information clearly and draft documents for knowledge base expansion will be highly valued. If you have a total of 7-12 years of experience with at least 3 years in leading an Ecommerce support team, and possess strong problem-solving and decision-making skills, we look forward to having you on board. Join us in optimizing support operations, enhancing customer experience, and driving continuous improvement in our IT Operations team.,

You are a detail-oriented and strategic Sales Operations Manager responsible for overseeing and optimizing sales processes within the organization. Your main role involves managing the sales pipeline, ensuring accurate forecasting, and providing insightful performance reports. Collaboration across departments, implementation and management of sales tools/CRM systems, and analysis of sales performance are key aspects of your responsibilities. Monitoring and managing the sales pipeline to ensure accuracy and efficiency is crucial. You will also need to identify and address bottlenecks to maintain smooth sales processes. Developing and maintaining accurate sales forecasts and reports for senior management is another important task. Detailed sales performance reports highlighting achievements and areas of improvement need to be prepared regularly. Your role also involves implementing, managing, and optimizing CRM systems and other sales tools. Ensuring alignment of these tools with the organization's goals and providing training to team members on their use is essential. Identifying and implementing process improvements to enhance sales efficiency and working closely with cross-functional teams to streamline workflows are part of your responsibilities. Collaborating with marketing, product development, and other departments to align strategies and goals is also a key aspect of your role. You need to ensure seamless communication and collaboration between teams. Analyzing sales performance metrics to identify trends and opportunities for improvement is crucial. Providing actionable insights to drive decision-making and strategy development is also a key responsibility. Conducting market research and analysis to support sales strategies and identify growth opportunities is preferred. Qualifications for this role include a Bachelor's degree in Business Administration, Marketing, or a related field. Proven experience in sales operations, sales management, or a similar role is required. Proficiency in CRM systems and sales tools such as Salesforce and HubSpot is necessary. Strong analytical skills with experience in performance reporting and data analysis are important. Excellent communication and collaboration skills are essential to work effectively across departments. The ability to manage multiple priorities in a fast-paced environment is also required. Experience in market analysis or strategic planning is considered a plus.,

As the Interior Designer at HustleHub, you will play a pivotal role in shaping the visual identity and functionality of our various spaces. Your responsibilities will include: Creative Direction & Brand Integration: You will define the visual and spatial tone of HustleHub across all areas, ensuring brand values like collaboration, agility, and creativity are reflected in the design. This will involve creating mood boards, concept sketches, and theme-based frameworks for new projects. Space Planning & Functionality: Your expertise will be crucial in designing layouts that optimize operational flow, accessibility, and acoustics. You will also plan modular solutions for agile work environments and collaborate with architects and engineers to ensure compliance with regulations. Interior & Material Design: Selecting and sourcing materials, furniture, and finishes aligned with the design theme and budget will be a key aspect of your role. You will also focus on innovative surface treatments, lighting strategies, and eco-conscious design methods while balancing aesthetic appeal with durability. Project & Team Leadership: You will lead a team of designers and interns, manage external consultants and contractors, and oversee various aspects of the project such as drawings, renders, budgets, and timelines to ensure quality standards are met. Cross-Department Collaboration: Collaborating with marketing, operations, tech, and community teams, you will design brand-consistent environments and micro-experiences. Your designs will also need to accommodate tech integrations for a seamless user experience. Qualifications: A degree in Interior Design, Architecture, or Spatial Design is required, with additional certifications or workshops in related fields being a bonus. A portfolio showcasing executed commercial spaces, particularly in hospitality, co-working, retail, or F&B sectors, will be advantageous. Join us at HustleHub and be part of a dynamic team where your creativity and expertise will shape innovative and inspiring spaces for our community.,

As an Operations and Financial Analyst at Movate, you will play a crucial role in analyzing operational processes and financial performance to support strategic decision-making and enhance overall efficiency. Your insights will be instrumental in driving business growth and operational excellence by collaborating with various departments. Your responsibilities will include gathering and analyzing operational and financial data to identify trends and variances, providing insights for business improvement. You will develop and publish regular reports on financial performance, operational metrics, and key performance indicators (KPIs) for management review. Additionally, you will assist in budgeting and forecasting, analyze variances, and offer recommendations for improvement. Evaluating costs associated with IT projects and operations to identify areas for cost savings and efficiency enhancements will also be part of your role. Ensuring compliance with critical processes, optimizing operational levers, replicating best practices, and collaborating with key stakeholders such as Finance, Project Management, HR, IT, and others will be essential for delivering desired business results. Identifying key areas for automation, monitoring financial processes for compliance with company policies and industry regulations, and providing ad-hoc support for special projects are also key aspects of this role. To qualify for this position, you should have a Bachelor's degree in finance, Business Administration, Operations Management, or a related field, along with 10+ years of experience in financial analysis, operations analysis, or a similar role, preferably in the IT services industry. Strong accounting concepts, exposure to revenue and cost estimates, billing/invoicing, analytical skills, communication skills, problem-solving abilities, and attention to detail are crucial for success in this role. Familiarity with project management methodologies and tools will be an added advantage.,

You will be responsible for providing support to the engineering team in the design, development, and optimization of mechanical systems and components. This will involve assisting in the design and drafting of mechanical components and systems using CAD software such as SolidWorks and AutoCAD. You will collaborate with the production team to ensure that designs are feasible for manufacturing, taking into account factors like materials, cost, and production techniques. Additionally, you will work with senior engineers to identify and implement process improvements that enhance product quality and production efficiency. As a Junior Mechanical Engineer, you will assist in testing prototypes and conducting necessary analyses to validate designs. You will be required to troubleshoot and resolve any issues that may arise during the testing phase. It will also be part of your responsibilities to create and maintain technical documentation, including design specifications, process workflows, and assembly instructions. Ensuring that all mechanical designs meet industry standards and company quality requirements will be a key aspect of your role. Furthermore, effective communication with other departments such as production, procurement, and quality assurance will be essential to ensure project timelines and product requirements are met. The ideal candidate for this position should have a basic understanding of production environments, including assembly lines, production scheduling, and material handling. Strong analytical and troubleshooting skills focused on continuous improvement will also be beneficial. This is a full-time, permanent position with a flexible schedule operating on a day shift. If you are a motivated individual with a solid understanding of mechanical design and production processes, this role offers a great opportunity for hands-on learning and growth within a dynamic engineering and manufacturing environment.,