0 - 5 years
0 - 5 Lacs
Posted:1 week ago|
Platform:
On-site
Full Time
Develop a transformation roadmap and knowledge base for a consolidated Network Operations Center (NOC) and Service Desk Conduct gap analysis and create a maturity roadmap to establish world-class Service Desk capabilities Design strategies to improve customer experience management in data center operations Build and optimize processes for Technology sector departments, including OLAs, WLAs, and cross-functional processes Develop an Operations Maturity roadmap focused on achieving customer-centric certifications such as ISO Establish and implement a Quality Assurance function within the data center operations Perform gap analysis and recommend improvements, including automation, to enhance service excellence, operational efficiency, and resilience Provide methodology, CVs, and case studies during proposal creation to support project delivery Deliver scope of work including best practices, SME support, and benchmarking data for data center operations Skills: Data center strategy and operations Service and quality assurance Data center NOC and Service Desk operations Customer experience management within data centers Knowledge of data center best practices
Now100 Solutions Private Limited
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