Posted:2 weeks ago|
Platform:
Remote
Full Time
Role Summary: Join IBM's Cloud VPC Observability team to ensure reliable, scalable, and secure enterprise cloud infrastructure. The role involves hands-on onsite support of physical server hardware and network infrastructure in data centers, driving operational excellence and asset management. Key Responsibilities: Troubleshoot and resolve hardware issues (servers, RAID controllers, network cards, etc.) Perform hardware upgrades/downgrades and maintenance for IBM Cloud customers. Manage physical network connections and infrastructure within data centers. Handle asset management, ensuring inventory accuracy and resolving discrepancies. Support 24/7 operations with rotating onsite shifts (no remote support). Collaborate across teams to resolve outages and infrastructure events. Assist in capacity planning and site utilization tracking. Requirements: Bachelor's degree 2+ years experience in physical server hardware assembly and maintenance. Strong knowledge of physical data center operations and onsite troubleshooting. Experience working fully onsite in data centers (NO remote or on-call support). Basic understanding of physical network cabling, optics, and interconnects. Able to work flexible shifts including weekends and holidays. Preferred: Experience with site capacity planning and infrastructure management. Ability to exercise discretion in problem-solving beyond standard procedures. Good communication skills to collaborate across departments and customers.
IBM
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