Success & Sales Associate

You will be joining a product-led company that is dedicated to developing a user-friendly eCommerce platform aimed at assisting businesses in establishing and expanding their online presence effortlessly. The team values initiative, ownership, and prioritizing customer satisfaction. If you excel in client communication, problem-solving, and building lasting relationships, we are excited to welcome you aboard. As a Success & Sales Associate, your primary responsibility will involve being the initial point of contact for potential users who are exploring our platform. Your role will include guiding leads through our offerings, assisting in the onboarding process of new customers, and playing a crucial part in ensuring a seamless and value-driven customer journey from discovery to adoption. This position requires a blend of consultative sales, customer onboarding, and relationship management. The ideal candidate should be independent, proactive, and comfortable working in a fast-paced, remote-first environment with minimal supervision. Key Responsibilities: - Managing inbound and outbound sales interactions through various communication channels. - Understanding customer objectives and providing personalized recommendations with clarity and empathy. - Assisting new users in navigating the onboarding process to ensure early value realization. - Maintaining accurate records in the CRM system, ensuring timely updates and clear documentation. - Communicating customer feedback and insights to internal teams for product and process enhancements. - Ensuring that every customer interaction is conducted professionally, empathetically, and with a focus on delivering value. Requirements: - A minimum of 2 years of experience in B2C sales, client onboarding, or customer-facing roles. - Excellent communication skills in both Hindi and English, both verbally and in writing. - Strong interpersonal skills and the ability to establish rapport quickly. - A customer-centric approach with a knack for simplifying complex information. - Proficiency in working with CRM platforms and remote collaboration tools. - Capability to take ownership of tasks and work independently. We also encourage applications from individuals who are new to the industry but possess strong communication skills, are quick learners, and are eager to collaborate with the team to deliver exceptional customer experiences. If you are enthusiastic about assisting users and thrive in dynamic environments, we look forward to hearing from you. Preferred Qualifications: - Background in eCommerce or SaaS industries. - Previous experience working at an early-stage startup. What We Offer: - Fixed compensation along with performance-based incentives. - High ownership, autonomy, and the chance to directly impact the organization. - A collaborative team that values your input and creativity. - Exposure to startup growth, with learning opportunities in various functions. Job Type: Full-time Benefits: - Flexible schedule - Paid sick time - Work from home Schedule: - Day shift - Monday to Friday - Weekend availability Performance bonus Application Question(s): - How many years of experience do you have in B2C sales - This role is suitable for individuals new to sales and eager to learn or those with up to 2 years of experience, possessing good communication skills in both Hindi and English. Do you believe you are a good fit for this position Language: - English (Required) - Hindi (Required) Work Location: Remote,