Customer Support Specialist

Responsibilities

• Answering inbound calls and making outbound calls to customers
• Providing customer support and resolving their issues
• Utilizing knowledge of products or services to effectively assist customers
• Following communication scripts and procedures
• Ensuring all interactions are recorded and documented accurately

Qualifications

• Excellent verbal communication skills in English & Hindi
• Bachelor's degree is preferred
• Strong problem-solving and decision-making abilities
• Ability to handle high volumes of calls in a fast-paced environment
• Good listening and customer service skills
• Ability to adapt to different customer personalities and handle challenging situations
• Basic computer and typing skills

Skills

• Excellent verbal communication
• Customer service orientation
• Problem-solving
• Decision-making
• Active listening
• Ability to multitask
• Adaptability
• Basic computer skills

Job Types: Full-time, Permanent, Fresher

Pay: ₹17,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Monday to Friday
• Rotational shift
• Weekend availability

Supplemental Pay:

• Performance bonus
• Quarterly bonus
• Shift allowance

Work Location: In person