Customer Support Representative

Working Days: Monday to Friday
Working Hours: 10 hours per day (US Shift) including 1-hour break

Job Overview:

We are looking for a proactive and detail-oriented Customer Support Representative (CSR) to join our dynamic team. The CSR will serve as the key communication link between our US-based clients and our in-house graphic design team. The ideal candidate should have strong communication skills and the ability to understand and relay design requirements clearly.

Key Responsibilities:

• Act as a liaison between US clients and the internal design team.
• Receive job details via email or phone call and process order entries in internal portals.
• Understand design requirements related to vector files, business cards, envelopes, or promotional product mock-ups.
• Accurately communicate customer instructions and expectations to graphic designers.
• Make outbound calls to confirm artwork details and ensure client satisfaction.
• Provide follow-up support to ensure smooth execution and timely delivery.
• Maintain high-quality documentation of communication and order details.

Requirements:

• Bachelor’s degree in commerce, Arts, or Journalism.
• Excellent verbal and written English communication skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• Strong attention to detail and interpersonal skills.
• Basic understanding of graphic design concepts is a plus (not mandatory).

Perks and Benefits:

• Yearly Bonus
• Provident Fund (PF)
• Hands-on experience with global client communications

Schedule:

• Night Shift (US Hours)
• Monday to Friday

Language:

• English (Must)

Job Types: Full-time, Permanent

Pay: ₹21,500.00 - ₹26,000.00 per month

Benefits:

• Leave encashment
• Paid time off
• Provident Fund

Language:

• English (Required)

Work Location: In person