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Aanant Enterprises
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Customer Support Representative

Customer Support Representative

Aanant Enterprises

1 years

1 - 2 Lacs

Indore

Posted:2 days ago| Platform: GlassDoor logo

Apply

Skills Required

support chat resolve service pricing transactions

Work Mode

On-site

Job Type

Full Time

Job Description

Respond to Customer Inquiries: Handle customer queries via phone, email, or live chat in a professional and timely manner.
Resolve Complaints: Address and resolve customer complaints or issues effectively, ensuring customer satisfaction.
Provide Product/Service Information: Offer accurate details about products or services, including features, pricing, and availability.
Maintain Records: Document all customer interactions, transactions, feedback, and actions taken in the system.
Follow-Up: Ensure follow-up with customers to confirm resolution and satisfaction.
Support Sales and Service Teams: Coordinate with internal departments to solve complex customer issues.
Meet Performance Targets: Achieve customer service goals such as response time, resolution time, and customer satisfaction scores.
Stay Updated: Keep up-to-date with product knowledge, company policies, and system changes.

FOR MORE INFORMATION CONTACT ON 8827277596.

Job Types: Full-time, Permanent

Pay: ₹11,410.81 - ₹21,540.10 per month

Benefits:

Paid sick time

Schedule:

Monday to Friday
Night shift

Supplemental Pay:

Yearly bonus

Experience:

Customer support: 1 year (Required)

Language:

English (Required)

Location:

Indore, Madhya Pradesh (Required)

Shift availability:

Night Shift (Required)

Work Location: In person

Speak with the employer
+91 8827277596

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