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Simply Vyapar Apps Private Limited
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Customer Support Representative

Customer Support Representative

Simply Vyapar Apps Private Limited

0 - 4 years

0 Lacs

bangalore

Posted:1 day ago| Platform: Shine logo

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Skills Required

customer care customer support customer service b.com fresher bba

Work Mode

On-site

Job Type

Full Time

Job Description

Role & responsibilities

Customer Service Representative

Core Responsibilities:

Customer Support:

Assist users via phone, email, and chat, providing guidance on software usage, resolving basic issues, and ensuring a positive experience. Log customer concerns and follow up until resolved.

Lead Generation:

Identify and qualify sales opportunities during support interactions, and reach out to potential users to introduce the software.

Sales Assistance:

Explain product features, pricing, and benefits to interested customers

Preferred candidate profile

Graduate Freshers or candidates with up to 4 year of experience in Customer Support.
Strong communication skills in English and Hindi. Proficiency in the local language is a plus
Friendly, proactive, and customer-first attitude.
Basic computer knowledge and willingness to learn software tools.

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