Customer Support Internship

0 - 1 years

0 Lacs

Posted:5 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Internship

Job Description

Roles & Responsibilities:
  1. Contact clients after service completion to confirm if the service was performed as expected
  2. Verify if there are any pending issues and escalate concerns to the relevant team.
  3. Confirm whether clients have received and acknowledged the submitted invoices
  4. Follow up with internal teams for any missing or delayed invoices
  5. Gather ratings and collect feedback on service quality, product functionality, and technician behaviour
  6. Achieve and maintain a minimum feedback collection rate of 90 %+ per month and an average client rating of 4.5+ stars
  7. Regularly verify and update client POC details, including name, designation, email, and contact number
  8. Maintain and organize a master database with up-to-date POC information, service history, and feedback trends
  9. Record and maintain accurate logs of service confirmations, invoice acknowledgements, and client feedback
  10. Generate and share periodic reports on feedback trends, client ratings, invoice status, and updated POC details
    Requirements
    What were looking for:

    1. Currently pursuing or recently completed a degree in business administration, communications, marketing, or a related field
    2. Excellent verbal and written communication skills
    3. Strong organizational and time management abilities
    4. High attention to detail and accuracy
    5. Proficiency in MS Office Suite/Google Workspace, especially Excel/Sheets
    6. Problem-solving aptitude
    7. Ability to manage and report on data effectively
    8. Proactive, reliable, and self-motivated work ethic

      Benefits
      Why join us?
      • Purpose With Impact : Join a mission-driven team transforming menstrual hygiene through sustainable solutions that uplift women\u2019s health, the environment, and sanitation workers dignity.
      • Eco-Warrior in Action : Help recycle millions of sanitary pads and actively reduce landfill waste and carbon emissions\u2014real impact, not just buzzwords.
      • Innovation Meets Heart : Be part of a team that blends empathy with patented 5D recycling tech to build the future of circular economy.
      • Grow With Us : We\u2019re a fast-gowing, venture-backed startup offering real opportunities to scale your career as we scale our impact.
      • A Culture That Cares : Work in a space where collaboration, inclusivity, and purpose aren\u2019t just values\u2014they\u2019re how we roll every day.

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