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Padcare Labs
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Customer Support Internship

Customer Support Internship

Padcare Labs

0 - 1 years

0 Lacs

Pune

Posted:1 week ago| Platform:

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Skills Required

MS Office suite Product quality Business administration Time management Database Customer support Management Service quality Internship Sanitary

Work Mode

Work from Office

Job Type

Internship

Job Description

Roles & Responsibilities:

Contact clients after service completion to confirm if the service was performed as expected

Verify if there are any pending issues and escalate concerns to the relevant team.

Confirm whether clients have received and acknowledged the submitted invoices

Follow up with internal teams for any missing or delayed invoices

Gather ratings and collect feedback on service quality, product functionality, and technician behaviour

Achieve and maintain a minimum feedback collection rate of 90 %+ per month and an average client rating of 4.5+ stars

Regularly verify and update client POC details, including name, designation, email, and contact number

Maintain and organize a master database with up-to-date POC information, service history, and feedback trends

Record and maintain accurate logs of service confirmations, invoice acknowledgements, and client feedback

Generate and share periodic reports on feedback trends, client ratings, invoice status, and updated POC details
Requirements
What were looking for:

Currently pursuing or recently completed a degree in business administration, communications, marketing, or a related field

Excellent verbal and written communication skills

Strong organizational and time management abilities

High attention to detail and accuracy

Proficiency in MS Office Suite/Google Workspace, especially Excel/Sheets

Problem-solving aptitude

Ability to manage and report on data effectively

Proactive, reliable, and self-motivated work ethic

Benefits
Why join us?

Purpose With Impact : Join a mission-driven team transforming menstrual hygiene through sustainable solutions that uplift women\u2019s health, the environment, and sanitation workers dignity.

Eco-Warrior in Action : Help recycle millions of sanitary pads and actively reduce landfill waste and carbon emissions\u2014real impact, not just buzzwords.

Innovation Meets Heart : Be part of a team that blends empathy with patented 5D recycling tech to build the future of circular economy.

Grow With Us : We\u2019re a fast-gowing, venture-backed startup offering real opportunities to scale your career as we scale our impact.

A Culture That Cares : Work in a space where collaboration, inclusivity, and purpose aren\u2019t just values\u2014they\u2019re how we roll every day.

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Customer Support Internship