Customer Support Executive(Female)

FEMALE CANDIDATE ONLY

About Us:

R&D Instrument Services Company is a leading provider of innovative solutions in the field of process instrumentation. We specialize in manufacturing and exporting a wide range of Calibration instruments used in laboratories across various industries. Our commitment to excellence and customer satisfaction drives our continuous growth and success in the market.

Job Overview:

We are seeking a dedicated and empathetic Sales Engineer to join our team. The ideal candidate will be responsible for assisting customers with inquiries, resolving issues, and providing a high level of customer satisfaction through various communication channels.

Key Responsibilities:

Customer Interaction:

• Respond promptly to customer inquiries via phone, email, chat, and social media.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

Problem Resolution:

• Identify and assess customers’ needs to achieve satisfaction.
• Diagnose and troubleshoot technical issues and provide solutions.
• Escalate unresolved issues to the appropriate internal teams and follow up until resolved.

Documentation and Reporting:

• Maintain detailed records of customer interactions, process customer accounts, and file documents.
• Prepare and distribute customer activity reports.
• Provide feedback on the efficiency of the customer service process.

Product/Service Knowledge:

• Stay updated with product knowledge and new product/service offerings.
• Provide customers with information about new features and services.

Team Collaboration:

• Work closely with team members to meet and exceed customer service goals.
• Collaborate with the sales and marketing teams to stay updated on product knowledge and promotions.

Qualifications:

Education:

• Bachelor’s degree preferred.

Experience:

• Proven customer support experience, sales engineer or experience as a client service representative.
• Strong phone contact handling skills and active listening.

Skills:

• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Proficient in using customer support software, databases, and tools.
• Familiarity with CRM systems and practices.

Personal Attributes:

• Customer-oriented and able to adapt/respond to different types of characters.
• Positive attitude and a passion for providing exceptional customer service.
• Problem-solving skills and the ability to think on your feet.

Benefits:

• Competitive salary and performance-based incentives.
• Professional development and career growth opportunities.

Compensation:

Required Experience: 2- 5yrs

Compensation: 2.4-3.6 LPA

Working hours: Day Shift Mon - Friday (9 AM - 6.15 PM)Sat(9 AM - 1.30 PM)

Location: Porur, Chennai

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Flexible schedule
• Leave encashment
• Provident Fund

Application Question(s):

• What is your Current CTC ?
• What is your Expected CTC ?

Experience:

• total work: 1 year (Required)
• Sales Engineer: 1 year (Required)

Language:

• English (Required)
• Hindi (Preferred)

Work Location: In person