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Customer Support Executive-WIPRO

Customer Support Executive-WIPRO

Niit Learning Systems

0 - 3 years

3 Lacs

Gurugram Delhi / NCR

Posted:1 week ago| Platform:

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Skills Required

Communication Skills US Process Inbound Voice Process Customer Support Voice Process International Process Fresher Hiring International Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Wipro HR Services India Pvt Ltd. is looking for a client Specialist for Human Resource Outsourcing (HRO) Process.

Designation: Client Specialist

Location: Gurgaon

Role & responsibilities

Client support through calls
Ensure timely and accurate service delivery at defined productivity levels
Build client & domain knowledge to be able to deliver a resolution on the first conversation
Ensure adherence to Client Service Level Agreements (SLAs) like Client Satisfaction, Service Level, Handle Time & Customer Effort
Maintain Internal Service Attendance & Accountability policies
Execute issue /query & Client level delivery quality on calls
Adhere to Customer resolution and ensure proper documentation &follow-up

Identify, share and support operational improvements

Please Call 9870130883 or Send Resume Mohammad.9.Qadri@niitmts.com

Preferred candidate profile

Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT, MBA(Correspondence mode) (Except Stats, Math's Hons & Eco Hons)
B.Tech. with min 6 months of experience is required in BPO/KPO
Regular MBA, M.Com, MA with min 6 months of experience is required in BPO/KPO (Except MCA and MSC)
Undergraduates/ pursuing graduation are NOT eligible

Work Experience-

Freshers and Experienced
Excellent communication skills- Written and Verbal
Should be willing to work in night shifts
Saturday/Sunday fixed off
Proficient in computer usage and Basic knowledge of MSOffice/ Excel

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