Posted:1 month ago|
Platform:
Work from Office
Full Time
Must Haves: 2–3 years of experience in voice and escalations. Fluent in English & Hindi with strong communication and problem-solving skills. CRM proficiency and multitasking ability. Empathy, patience, and a customer-first mindset. Your Day: Resolve escalated customer issues over calls with empathy and professionalism. Act as a SPOC for escalated cases until resolution or win-back. Coordinate with internal teams to provide timely solutions. Conduct feedback calls to improve service quality. Maintain accurate records in the CRM and suggest process improvements
Vetic
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