Customer Support Executive

VAMA App

1 - 2 years

0 Lacs

Gurugram Haryana India

Posted:1 day ago| Platform:

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Skills Required

support resolve service communication analyze documentation

Work Mode

On-site

Job Type

Full Time

Job Description

About The Role:

Customer Support Executive

Key Responsibilities:

Handle inbound and outbound calls.
Provide timely support and maintain communication within the defined TAT.
Assist customers with order-related queries, including post-delivery concerns, return or rescheduling requests, and service feedback related to online pujas, chadhava offerings, and astrology consultations.
Understand and analyze customer concerns and provide satisfactory resolutions aligned with the spiritual sensitivity of our services.
Communicate effectively through calls, emails, chats, and other platforms as required.
Handle customer return requests empathetically to maintain trust and foster loyalty.
Maintain proper documentation and records of customer interactions for quality assurance.

Required Skills & Qualifications:

Minimum of
1-2 years
experience in customer service, preferably in
e-commerce
and
spiritual services domain
.
Excellent
verbal and written communication skills
in English and Hindi.
Strong
problem-solving
and
active listening skills
.
Ability to
multi-task and manage time effectively
.
Compassionate, patient, and spiritually aware to cater to customer sentiments in a respectful manner.

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