Customer Support Executive (Only Female)

Roles and Responsibilities

• Handle customer complaints and provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution.
• Identify and assess customer's needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts.
• Manage large inbound calls.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Follow communication procedures, guidelines, and policies.
• Take an extra mile to engage customers.

Qualifications and Experience

• Graduates from any stream
• Fresher or 0 to 2 years in customer care
• English and Hindi Speaking is preferable.

Desired Candidate Profile

• Excellent Communication in Hindi is mandatory.
• Strong phone contact handling skills and active listening.
• Ability to multi-task, prioritize, and manage time effectively.
• Customer orientation and ability to adapt and respond to different types of Customers
• Proven customer support experience is an added advantage.

Job Types: Full-time, Permanent, Fresher

Pay: ₹17,000.00 - ₹23,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Performance bonus
• Quarterly bonus
• Yearly bonus

Ability to commute/relocate:

• Hosur, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Language:

• English (Required)
• Hindi (Required)

Location:

• Hosur, Tamil Nadu (Required)

Work Location: In person