Customer Support (FEMALE ONLY)

Job Title: Customer Support

Qualification : Any Degree Graduates (English and Hindi Speaking)

Experience : 0-5 Years

Location: Chennai

JOB DESCRIPTION:

• Handle customer complaints provide appropriate solutions and alternatives within the

time limits; follow up to ensure resolution.

• Identify and assess customers’ needs to achieve satisfaction.

• Build sustainable relationships and trust with customer accounts.

• Manage large inbound calls.

• Provide accurate, valid and complete information by using the right methods/tools.

• Follow communication procedures, guidelines and policies.

• Take an extra mile to engage customers.

• Excellent Communication in Hindi is mandatory.

• Strong phone contact handling skills and active listening.

• Ability to multitask, prioritizes, and manages time effectively.

• Customer orientation and ability to adapt/respond to different types of characters.

• Proven customer support experience is an added advantage.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹28,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Rotational shift

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Customer support: 2 years (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person