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Ideal Tech Labs
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Customer Support Executive

Customer Support Executive

Ideal Tech Labs

3 years

0 Lacs

Tambaram, Chennai, Tamil Nadu

Posted:2 weeks ago| Platform: SimplyHired logo

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Skills Required

Computer Science Software troubleshooting Customer service English Master's degree Analysis skills Bachelor's degree Organizational skills In-person Communication skills HTML Time management

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Customer Support Executive (Product Customer Service)
Job Location: Chennai, Tamil Nadu
Job Type: Full-time
Educational Qualifications: B. E or B. Tech (any discipline) / MCA or M.Sc. (CS)

Key Competencies and Skills:

Provide support for software applications and assist in troubleshooting customer system issues
Manage support tickets from start to resolution and closure, coordinating with the end user/customer.
Address customer queries regarding product functionality.
Participate in software implementations and upgrades at customer facilities as necessary.
Be part of a 24x7 support team and on-call duty

Key Responsibilities:

A degree in Computer Science or related field
3+ years relevant work experience in supporting software applications, including at least 2 years working in a container terminal, shipping, or logistics domain.
Strong analytical and technical troubleshooting skills across various applications and technologies.
Detail-oriented, self-motivated, and assertive communicator.
Excellent written and verbal communication skills in English.
Inherent customer service and technical support aptitude.
Ability to work extended hours on demand.
Teamwork skills, especially with SMEs within the team.
Flexibility to work in shifts based on business requirements.
Strong time management, and organizational abilities.

Job Type: Full-time

Experience:

total work: 3 years (Required)

Work Location: In person

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