Customer Support Executive

Job Title: Customer Support Executive

Company:

Namaskara Bengaluru!

Echobooom

your growth is prioritized

Role Summary:

Customer Support Executive

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Communicating with the sales and marketing team & customers to successfully deliver the expectations.
• Resolve customer issues and escalate complex problems to appropriate departments.
• Maintain customer records by updating account information.
• Ensure customer satisfaction by providing accurate information and proactive follow-up.
• Document interactions and feedback to help improve processes and services.

Requirements:

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Hands-on Microsoft Office Suite, Google Workspace, and CRM systems.
• Ability to remain calm under pressure and handle difficult situations with empathy and professionalism.
• High school diploma or equivalent; associate or bachelor's degree preferred.
• Highly organized, self-motivated, and detail-oriented.

Preferred Skills:

• Experience with helpdesk software/tools.
• Knowledge of project management tools
• Bilingual or multilingual communication skills.

What we offer:

• A dynamic and supportive environment that fosters personal and professional growth.
• Competitive salary and benefits.
• Supportive and inclusive work environment.
• Flexible work arrangements (where applicable).

How to Apply:

Ready to launch your career? Send your updated resume today!

For inquiries, reach out to our Executive-HR, Mr. Rahul, at 9353637453 (Call/WhatsApp) or share your updated resume via WhatsApp.

We look forward to growing together!

Team Echobooom