Customer Support Executive (CSE)

As a Customer Support Executive at Lets Secure Insurance Company, your primary responsibility is to engage with both new leads and existing customers in order to drive sales. Your main objective will be to educate customers about our insurance products and services, address any inquiries they may have, and capture their interest. This role requires the ability to effectively explain insurance policies, convert leads into sales or appointments, handle objections, follow up with leads efficiently, and successfully close policies. Key Responsibilities: - Conduct outbound calls to prospective and existing clients to introduce various insurance products such as health and motor insurance, and generate leads. - Clearly explain policy features, benefits, premiums, and terms to customers while providing accurate quotations based on their specific requirements. - Identify opportunities for cross-selling and upselling additional products to meet customer needs. - Utilize the Lead Management System (LMS) to contact new leads, follow up with previous enquiries, and ensure all interactions are properly logged in the CRM. - Collaborate with sales and operations teams to facilitate policy issuance and provide necessary support. - Strive to achieve or surpass monthly targets related to calls, leads, conversions, and sales. - Regularly update the CRM system with call notes and customer information, and provide daily reports to the Senior Manager. Qualifications and Skills: - Minimum educational qualification of 12th grade or Any Graduate. - Proficiency in verbal communication in English, as well as local languages such as Marathi, Hindi, and English. - Basic computer skills and familiarity with CRM tools. - Strong negotiation skills and a customer service-oriented approach. - Ability to effectively convince and negotiate with customers, influence their decisions, and address objections. This is a full-time position at Lets Secure Insurance Company, offering opportunities for permanent roles, freshers, and internships. The work schedule is during day shifts at the specified in-person location.,