Customer Support Executive (CSE)

Customer Support Executive

Company: Kilowott Agency Pvt Ltd

Location: Porvorim, Goa, India
Working Hours: Monday - Friday, 10:00 AM - 7:00 PM IST

About the Role
Kilowott is seeking a Customer Support Specialist to primarily assist our Norwegian clients. This role focuses on providing excellent support via phone and email.

Key Responsibilities

• Direct Client Support: Handle client enquiries and issues primarily through phone and email.
• Problem Resolution: Troubleshoot, resolve, and escalate technical and service-related problems.
• Information Sharing: Provide accurate details on Kilowott's products and services.
• Record Keeping: Document all client interactions accurately in CRM.
• Client Satisfaction: Ensure clients are satisfied with solutions and support.
• Team Collaboration: Work with internal teams to resolve issues and share feedback.

Skills Required

• Excellent English Communication: Outstanding verbal and written skills.
• Client-Focused: Empathetic, patient, and dedicated to client satisfaction.
• Problem Solver: Strong analytical skills for issue diagnosis.
• Tech Savvy: Ability to understand and explain technical concepts.
• CRM Familiarity: Experience using customer relationship management systems.
• Organised: Capable of managing multiple tasks efficiently.

Qualifications

• Bachelor's degree preferred.
• 1+ years of customer support experience, ideally in tech and with a phone/email focus.
• Female candidates preferred for client relationship dynamics.

Why Join Kilowott?
Be a part of a leading digital transformation company with global clientele.Experience a dynamic, collaborative, and growth-orientated work environment.Enjoy benefits like flexible working hours, paid holidays, and opportunities for career advancement.

Location Preference: Candidates residing near Porvorim, Goa, or willing to commute.

Send in your CV to career@kilowott.com.

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Paid sick time

Schedule:

• Day shift

Ability to commute/relocate:

• Goa, Goa: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Location:

• Goa, Goa (Required)

Work Location: In person