Customer Support Executive (CSE) : Female

Job Description

Job Summary : We are looking for a smart and customer-focused Female Customer Support Executive to handle client queries, complaints, and service requests with professionalism and efficiency. The ideal candidate will ensure a smooth customer experience through effective communication and timely resolution. Key Responsibilities : Handle inbound/outbound customer calls, emails, and chats Understand customer needs and provide accurate solutions Log and escalate issues to relevant departments if needed Follow up on customer requests and ensure timely resolution Maintain a positive, empathetic, and professional attitude toward customers Maintain proper records of interactions and transactions in CRM/system Share feedback and suggestions from customers with the team Meet daily and monthly performance targets (TAT, satisfaction, etc.) Skills Required : Good communication skills (English, Hindi, and regional language if required) Basic computer knowledge (MS Office, typing, email handling) Pleasant personality with patience and problem-solving attitude Ability to handle pressure and multitask Experience with CRM tools (preferred but not mandatory) Preferred Industries : BPO/KPO E-commerce Healthcare Telecom Education Service sector Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Work Location: On the road