Customer Support Executive (CSE)

Asrit Technologies Pvt. Ltd

0 - 1 years

1 - 2 Lacs

India

Posted:7 hours ago| Platform: GlassDoor logo

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Skills Required

support chat communication resolve management transactions service

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a dedicated and enthusiastic IT Customer Support Executive to join our team Key Responsibilities:

Customer Interaction: Respond to customer inquiries via phone, email, live chat, or other communication channels in a professional and courteous manner.
Issue Resolution: Address customer complaints and resolve issues effectively and efficiently while maintaining customer satisfaction.
Product Knowledge: Stay updated on the company's products/services to provide accurate and helpful information to customers.
Ticket Management: Log and track customer issues in the support system, ensuring timely follow-ups and resolutions.
Problem Solving: Diagnose and troubleshoot technical issues, working closely with relevant departments to escalate and resolve complex problems.
Customer Education: Guide customers on product features and usage to enhance their overall experience and ensure they maximize the value of the product/service.
Feedback Collection: Gather customer feedback to identify areas for improvement in products and services and communicate insights to the team.
Maintain Records: Keep accurate records of customer interactions, transactions, and feedback, ensuring that all details are properly documented.

Requirements:

Education: High school diploma or equivalent required.
Experience: 0–1 years of experience in a customer support or customer service role preferred.
Communication Skills: Strong written and verbal communication skills.

Job Types: Full-time, Fresher

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

Provident Fund

Schedule:

Evening shift
Morning shift
Night shift
Rotational shift

Work Location: In person

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