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Customer Support Executive (CSE)

Customer Support Executive (CSE)

ODYSSEY

1 - 2 years

1 Lacs

Delhi

Posted:7 hours ago| Platform: GlassDoor logo

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Skills Required

support service writing documentation planning

Work Mode

On-site

Job Type

Full Time

Job Description

Educational Qualifications : Any Graduate

Technical Skills : MS Office, English

Experience : 1-2 Years

Responsibilities :

Receive support requests (calls/ whatsapp/ mail/ tickets system) from customers
Verify the issues stated and assign to relevant teams
Follow up on solution of the issues and explain the same to customers
Close tickets in system and maintain turn-around time service levels

Skills :

Ability to handle multiple tasks.
Identify escalations and handle the same quickly.
Ability to patiently understand customer issue.
Should be good to check the software/ understand customer queries.
The ability to be a good listener, and to really understand a customer problem or question and help them solve it.
Excellent writing skills. Most of your work will be written (email, documentation, etc.).
Excellent telephone mannerisms. Support will be provided over the phone when needed.
Good knowledge of English (spoken & written) is required.

Delhi/NCR based candidate(s) are preferred.

Job Type: Full-time

Pay: ₹10,000.00 - ₹12,000.00 per month

Schedule:

Day shift

Ability to commute/relocate:

Delhi, South - 110017, Delhi: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

Total Work: 1 year (Required)

Work Location: In person

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