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Customer Support Executive

0 - 1 years

0 Lacs

Posted:1 day ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Part Time

Job Description

Position Overview

Customer Support Executive

Key Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide accurate information regarding products and services to customers.
  • Resolve customer complaints and issues effectively, ensuring a positive customer experience.
  • Maintain detailed records of customer interactions and transactions.
  • Collaborate with team members to improve customer service processes and enhance overall service quality.
  • Assist in the development of customer support materials and resources.
  • Participate in training sessions to stay updated on product knowledge and customer service best practices.

Qualifications

The ideal candidate will possess the following qualifications:

  • Fluency in

    Malayalam

    ,

    Kannada

    ,

    Hindi

    , and

    English

    is essential.
  • Proficiency in

    MS Office

    applications.
  • Strong communication and interpersonal skills.
  • Ability to work effectively in a team-oriented environment.
  • Customer-focused mindset with a passion for helping others.
  • Prior experience in customer service is a plus, but not mandatory (0 to 1 year of experience is acceptable).
  • Willingness to work on-site during day shifts.

10 positions

Join us in making a difference in our customers' lives and be a part of our growing team!

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