Customer Support Executive /Banglore/ Hindi

As a Customer Support Executive based in Bangalore, you will play a crucial role in providing exceptional customer service to individuals in need of healthcare and insurance assistance. Your primary responsibility will be to address customer inquiries promptly and efficiently, covering a wide range of topics such as insurance coverage, claims, appointments, and more. Your daily tasks will involve handling both inbound and outbound customer interactions through various channels including calls, emails, and chats. It will be essential for you to maintain accurate records of these interactions in the customer relationship management (CRM) system to ensure seamless communication and support across different departments. To excel in this role, you must possess a minimum of 6 months to 2 years of prior experience in customer support, with a preference for a background in health insurance or healthcare. Strong communication skills in English and Hindi are necessary, along with the ability to adapt to rotational shifts. Your problem-solving abilities and interpersonal skills will be crucial in delivering an excellent customer experience and managing escalations effectively. Familiarity with CRM tools and ticketing systems would be advantageous in this position. In return for your dedication and hard work, we offer a competitive salary of up to 35,000 per month, along with health insurance and wellness benefits. You will have the opportunity to work in a fast-paced, mission-driven environment with ample chances for professional growth within a high-impact health-tech company.,