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Home
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Jobs in Songadh
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Sysnet
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Customer Support Engineer

Customer Support Engineer

Sysnet

0 - 4 years

2 - 6 Lacs

Songadh

Posted:1 month ago| Platform:

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Skills Required

Application support Ticketing Networking Customer support Hardware Troubleshooting Technical documentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Type RE Location -SONGHAD Qual- Graduate Installation,Application support ,o365,ticketing tool,L1 network,responding to user tickets regarding hardware, software, and networking issues. Assisting users with installing applications and computer peripherals. Diagnosing problems by asking targeted questions and conducting remote troubleshooting. Providing step-by-step instructions to resolve issues. Documenting technical issues and solutions in logs. Escalating unresolved issues to higher-level support personnel. Following up with clients to ensure their systems are functional. Creating technical documentation and manuals.

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Sysnet

Information Technology, Security, Compliance

London

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Customer Support Engineer