Customer Support Associate

Customer Support Associate

Roles & Responsibilities:

• Handle customer inquiries, complaints, and feedback through various channels (e.g., phone, email, chat).
• Provide timely and accurate information to customers regarding products, services, and policies.
• Investigate and resolve customer issues efficiently, escalating complex cases when necessary.
• Document all interactions and resolutions accurately in the CRM system.
• Maintain a high level of professionalism and customer satisfaction.
• Collaborate with internal teams to ensure seamless service delivery.

Skills Required:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Customer-centric attitude with a focus on delight.
• Ability to multitask and manage time effectively.
• Proficiency in using CRM software and other customer support tools.
• Patience and empathy when dealing with diverse customer needs.
• Adaptability to a fast-paced environment.

QUALIFICATION:

• Bachelor's degree or equivalent practical experience.