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Customer Support Associate ( Chat Process )

1 - 3 years

1 - 3 Lacs

Posted:8 hours ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Ghrs Training

Key Responsibilities:

  • Provide exceptional customer support to international clients through a chat-based platform.
  • Accurately and efficiently resolve customer inquiries, issues, and concerns.
  • Maintain a high level of customer satisfaction through clear, concise, and professional written communication.
  • Document all customer interactions and resolutions thoroughly and accurately.
  • Adhere to process guidelines and service level agreements.

About You:

  • You have a minimum of

    6 months of experience in an International Semi-voice or Chat Process

    .
  • You possess

    good communication skills

    , with strong written English.
  • You are customer-centric, patient, and detail-oriented.
  • You are capable of managing multiple chat conversations simultaneously and working in a fast-paced environment.

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