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International Voice Process Customer Support

International Voice Process Customer Support

Ghrs Training

0 - 2 years

0 - 2 Lacs

Pune Maharashtra India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

International Voice Process Customer Support Call Handling Inbound call support Communication Skills

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Handle inbound calls and resolve customer inquiries in a timely and professional manner
Provide accurate and complete information regarding products, services, and company policies
Resolve customer complaints, issues, and inquiries with a high level of professionalism
Maintain detailed records of customer interactions, feedback, and resolutions in the system
Meet established customer service targets, including KPIs such as AHT (Average Handling Time), CSAT (Customer Satisfaction), and First Call Resolution (FCR)
Provide guidance on product features, technical issues, and billing queries
Escalate complex or unresolved issues to higher-level support teams
Adhere to company policies, procedures, and customer service protocols
Continuously improve knowledge of products and services to provide the best possible support
Collaborate with cross-functional teams to ensure seamless service delivery

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International Voice Process Customer Support