Customer Support Agent

• Outbound Calls: Engage with prospective clients to introduce and promote the company’s products or services. This includes making calls to generate leads and follow up on inquiries. 2
• Inbound Calls: Respond to customer queries, resolve issues, and provide accurate information about products or services. 1
• Lead Generation: Identify and gather information about potential customers to create a pipeline for the sales team. 2
• Customer Relationship Management: Build and maintain positive relationships with clients, ensuring a high level of customer satisfaction. 2
• Documentation: Accurately record details of calls, including customer feedback and follow-up requirements, in the CRM system. 1
• Target Achievement: Meet or exceed daily, weekly, and monthly targets for sales, lead generation, or customer interactions. 1

5 SourcesRequired Skills and Qualifications

• Communication Skills: Excellent verbal communication skills are essential for effectively engaging with customers and conveying information. 2
• Persuasiveness: Ability to convince potential customers to consider the company’s offerings. 2
• Problem-Solving Skills: Ability to address customer concerns and provide solutions. 1
• Technical Proficiency: Familiarity with CRM tools and basic computer applications. 2
• Education: A high school diploma or equivalent is typically required; a bachelor’s degree may be preferred. 2

4 SourcesWork EnvironmentTelecallers often work in an office setting, but remote positions are also common. The role may involve working in shifts, especially for companies that operate in different time zones or require extended hours for customer support. 2
This job description provides a comprehensive overview of the telecaller role, outlining the key responsibilities and skills necessary for success in this position.2 Sources

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 08233354410