6 Customer Sucess Jobs

Responsibilities: * Manage customer relationships through CRM software * Collaborate with cross-functional teams on HR initiatives * Ensure customer satisfaction & retention

Position - Associate Director - Learner Success Location: Bengaluru (Work from Office) About Simplilearn Founded in 2010 and based in Plano, Texas, and Bangalore, India, Simplilearn, a Blackstone portfolio company, is a global leader in digital upskilling, enabling learners across the globe with access to world-class training to individuals and businesses worldwide. Simplilearn offers 1,500+ live classes each month across 150+ countries, impacting over 8 million learners globally. The programs are designed and delivered with world-renowned universities, top corporations, and leading industry bodies via live online classes featuring top industry practitioners, sought-after trainers, and global leaders. From college students and early career professionals to managers, executives, small businesses, and big corporations, Simplilearns role-based, skill-focused, industry-recognized, and globally relevant training programs are ideal upskilling solutions for diverse career or business goals. Key Responsibilities: End-to-End Program Delivery Own the full lifecycle of B2C program delivery from onboarding and Induction to completion and certification Manage multiple concurrent cohorts with a focus on engagement, retention, and completion rates. Learner Experience & Support Work closely with Program Managers and Learner Success Managers to ensure proactive outreach, personalized nudges, and timely support. Identify learner pain points and lead initiatives to improve experience, NPS, and Outcomes. Performance & Operational Excellence Define, track, and report on key delivery KPIs (attendance, drop-off, completion, satisfaction, etc.). Optimize delivery workflows to scale operations while maintaining a high-touch Experience. Team Management & Coaching Lead and mentor a team of Program Managers, Learner Success Managers. Drive a culture of team work and accountability, and learner-obsession within the team. Cross-functional Collaboration Collaborate with Growth, Education, Platform, and Marketing to align delivery with learner needs and business goals. Partner with the Growth team to support pre-sales or onboarding activities when Needed. Escalation Management Manage learner feedback effectively to avoid escalations Build escalation frameworks and ensure timely resolution Cohort Planning & Optimisation Ensure timely scheduling and communication of cohorts across all programs. Continuously monitor and optimize cohort sizes based on defined thresholds and learner experience metrics. Track and manage program delivery costs to ensure efficiency and budget adherence. Requirements: 8-10 years of experience in Program Management, Delivery, or Learner/Customer Success, preferably in B2C or edtech. Prior experience in team management including performance management responsibilities. Strong operational mindset with proven ability to manage programs at scale. Excellent communication and stakeholder management skills. Experience using CRM, LMS, and learner engagement tools (e.g.Slack, Webex, Zoom, etc.). Data-driven approach with experience analyzing performance metrics to drive Improvements. Comfortable working in a fast-paced, consumer-first, and outcome-driven Environment. Knowledge of Salesforce and MS Excel, MS Powerpoint Skills Nice to Have: Prior experience in online education, coaching, or upskilling programs

Job Title: Service Account Manager (SAM) Location: Gurugram Job Summary: We're seeking an experienced Service Account Manager (SAM) to manage and grow our existing customer relationships, ensure high customer satisfaction, and drive long-term retention and expansion. Key Responsibilities: - Manage and own a portfolio of customer accounts - Develop and execute account plans to meet customer needs and business objectives - Build strong relationships with key customer stakeholders - Identify and capitalize on upsell and cross-sell opportunities - Collaborate with internal teams (Sales, Product, Support) to ensure seamless customer experience - Analyze customer data to identify trends, risks, and opportunities - Provide regular account updates and insights to stakeholders Requirements: - Proven experience in account management, customer success, or sales - Strong understanding of customer needs and business objectives - Excellent communication, negotiation, and problem-solving skills - Ability to work in a fast-paced environment and prioritize multiple accounts - Strong analytical and strategic thinking skills What We Offer: - Competitive salary and benefits package - Opportunities for professional growth and development - Collaborative work environment

Job Title: Vice President - Account Management As a Vice President of Account Management, you will be responsible for overseeing the strategy and execution of account management operations to enhance client relationships, drive client satisfaction, and generate revenue growth. This role requires a strategic mindset and exceptional leadership skills to ensure that the account management team delivers high-quality service while effectively aligning with the organization's goals and objectives. Roles and Responsibilities: 15 years of progressive experience in account management, customer success, or sales leadership Develop and implement effective account management strategies to achieve business objectives. Oversee and guide the account management team in managing client relationships to ensure satisfaction and retention. Analyze client feedback and market trends to identify opportunities for improvement and growth. Work collaboratively with sales, marketing, and product teams to define account growth strategies. Provide leadership and mentorship to account managers, fostering professional development and high performance. Conduct regular performance reviews and set actionable goals for the account management team. Ensure the alignment of account management practices with company policies and compliance standards. Proven track record in B2B SaaS environment, preferably within HR technology or related verticals Qualifications: Bachelor's degree in Business Administration, Marketing, or a related field; Master's degree preferred. Proven experience in account management or a similar leadership role within a client-facing environment. Strong analytical skills with the ability to derive insights from data to inform decision-making. Excellent communication and interpersonal skills, with the capacity to build relationships at all organizational levels. Demonstrated ability to lead and inspire teams to achieve performance objectives. Proficiency in CRM tools and account management software.

Role & responsibilities Customer Onboarding & Implementation Lead end-to-end onboarding, ensuring seamless technical implementation and value realization Customer Support & Relationship Management Be the go-to technical point of contact for assigned accounts Troubleshoot issues and collaborate with engineering/product teams for resolution Platform Usage & Adoption Monitor usage patterns, customer KPIs, and deliver insights to maximize product value Strategic Check-ins & Retention Conduct regular customer reviews and share relevant product updates and roadmaps Assist with renewals, expansions, and upsell identification through consultative engagement Internal Collaboration Advocate for the customer internally by surfacing feedback, friction points, and success stories

About the Role: We are seeking a dynamic and experienced Team Lead to oversee our voice-based sales and customer success operations. The ideal candidate will have a strong background in managing sales teams, driving customer retention strategies, and ensuring exceptional customer experiences. This role requires a proactive leader who can motivate teams, analyze performance metrics, and implement strategies to achieve business objectives. Key Responsibilities: Team Leadership: Manage and mentor a team of sales and customer success representatives, fostering a high-performance culture.Glassdoor+10Expertia+10Expertia+10 Sales Management: Develop and implement sales strategies to meet and exceed targets, focusing on upselling and cross-selling opportunities. Built In+5Expertia+5JobLeads+5 Customer Retention: Design and execute customer retention programs to minimize churn and enhance customer loyalty. Performance Monitoring: Track team performance using KPIs, providing regular feedback and coaching to ensure continuous improvement.Guru+11Greenhouse+11Expertia+11 Process Optimization: Identify and implement process improvements to enhance efficiency and customer satisfaction. Cross-Functional Collaboration: Work closely with marketing, product, and support teams to align strategies and deliver cohesive customer experiences.Expertia+2Greenhouse+2Upwork+2 Reporting: Prepare and present regular reports on sales performance, customer feedback, and retention metrics to senior management. Built In+2Expertia+2Greenhouse+2