As a Customer Success Representative at Quicko, you will largely be responsible for addressing all the customer requirements and reaching out to all our inbound leads. We are primarily looking for someone who is empathetic to all the customers.

What will you be doing

Maintaining and preparing reports on a regular basis

Developing strategies to increase sales and enhance customer experience

Responding to customer queries in a precise and timely manner

Managing and updating the progress of each lead on CRM

Working closely with the team of tax experts in order to meet customer requirements
Requirements
What will you need to succeed at Quicko

Excellent communication and interpersonal skills

Basic understanding of Finance and Taxation

Exposure to different CRM tools such as HubSpot, Zendesk, Freshdesk, etc.

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Customer Success Representative