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Home
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Pearson
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Customer Success Professional

Customer Success Professional

Pearson

1 - 5 years

1 - 7 Lacs

Hyderabad Telangana India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

program coordination Communication Skills Customer Service Teamwork Skills Problem-solving

Work Mode

On-site

Job Type

Full Time

Job Description

Program Coordinator

Primary Responsibilities

Handle
Level 2 Escalation calls
, acting as a primary point of contact for service-related problems.
Directly
liaise with US, EMEA, and APAC lines of business
, ensuring seamless support.
Promote client programs and products
by effectively communicating their value.
Input
accurate customer information
into the database.
Assist in training and monitoring call center agents
to ensure quality of service.
Maintain the
SLA (Service Level Agreement)
for different Lines of Business (LOBs).

Qualifications & Experience

Education:
Bachelor's degree (required).
Experience:
experience in a similar or related customer service position.
Previously operated in a
Level 2 support role
.
Possess
previous subject matter expert knowledge
.
Familiar and comfortable working in a
busy corporate environment/shifts (24x7)
.
Experience in providing
application support
.
Familiar with
MS Office
.

Desired Candidate Profile

Excellent oral and written communication skills
.
Great attention to detail
.
Strong
problem-solving skills
.
Excellent
organizing and time management skills
.
Exceptional
customer service skills
.
Effective
teamwork skills
.

Note:

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