Customer Service Administrator

Pearson

3 - 8 years

3 - 8 Lacs

Noida Uttar Pradesh India

Posted:2 days ago| Platform: Foundit logo

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Skills Required

Time Management Organizational Skills Problem-solving Communication Skills

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Service Administrator

Primary Responsibilities

Be trained in and proficient in responding to inquiries across many programs (at a minimum, 10 programs and at least two communication channels).
Identify customer needs and expectations
to provide tailored support.
Promptly and accurately address customer inquiries using various systems and resources (computer systems, published materials, and websites).
Serve as the
primary contact for inbound customer issues
.
Escalate more technical, product-related issues to the proper Product Support department.
Track and document inbound support requests using our established
Customer Relationship Management (CRM) system
, ensuring proper notation of customer problems or issues.
Update customer information and ensure accurate entry of contact information.

Required Knowledge and Experience

Formal Education or Equivalent Experience:
High School diploma, or equivalent.
Customer Service Experience:
18 months to 3 years of customer service experience.
Experience with a
call center management phone system
.

Skills / Knowledge / Abilities

Knowledge of organization products, services, and business operations.
Proficient in
MS Office (Word and Excel)
, PC operations, web Browse, and web navigation.
Demonstrate excellent
time management, organizational, and problem-solving skills
.
Excellent
oral and written communication skills
.
Spanish language skills are a plus but not required.
Strong attention to detail and good listening skills.
Experience with LiveChat is a plus.

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