Customer Success & Operations Executive

As a proactive and dependable Customer Success & Operations Executive, you will play a crucial role in supporting customers, solving problems, and contributing to the marketing and growth initiatives of the company. You will collaborate closely with the founder and the wider team to ensure the seamless operation of our UK-based digital product. Your responsibilities will include handling customer enquiries through email, live chat, and occasional phone interactions, providing prompt and friendly support. It will be essential for you to have a deep understanding of our product offerings to guide users effectively and assist in order fulfilment, support ticket management, and maintaining accurate records. In addition, staying updated on UK-specific product features, services, and policies will be pivotal to your role. You will also be supporting marketing efforts by coordinating basic content, scheduling social media posts, and reaching out to potential partners. Internal administrative tasks, light HR coordination, and general team support may also be required as per the need. The ideal candidate will have at least 1-5 years of experience in customer support, operations, or administrative roles, preferably within the digital or SaaS industry. Proficiency in written and spoken English, exceptional organizational skills, and the ability to multitask effectively are essential requirements. You should be eager to learn, take initiative in process improvements, and have familiarity with tools such as Gmail, Google Docs, Slack, and basic CRM/helpdesk systems. Experience in supporting UK-based customers or an interest in the UK markets will be advantageous. In return, we offer a flexible working environment, the opportunity to grow within a dynamic digital business, and the chance to make a direct impact on customer satisfaction and overall business success. Our supportive team culture values continuous learning and autonomy. This is a full-time position with a flexible schedule and a day shift. Applicants must be willing to commute or relocate to Trichy, Tamil Nadu, as the work location is in person. The expected start date for this role is the 1st of August, 2025.,