Customer Success & Operations Executive Helios Spectra

15.0 - 19.0 years

0 Lacs

tiruchirappalli, tamil nadu

On-site

As a proactive and dependable Customer Success & Operations Executive, you will play a crucial role in supporting customers, solving problems, and contributing to the marketing and growth initiatives of the company. You will collaborate closely with the founder and the wider team to ensure the seamless operation of our UK-based digital product. Your responsibilities will include handling customer enquiries through email, live chat, and occasional phone interactions, providing prompt and friendly support. It will be essential for you to have a deep understanding of our product offerings to guide users effectively and assist in order fulfilment, support ticket management, and maintaining accurate records. In addition, staying updated on UK-specific product features, services, and policies will be pivotal to your role. You will also be supporting marketing efforts by coordinating basic content, scheduling social media posts, and reaching out to potential partners. Internal administrative tasks, light HR coordination, and general team support may also be required as per the need. The ideal candidate will have at least 1-5 years of experience in customer support, operations, or administrative roles, preferably within the digital or SaaS industry. Proficiency in written and spoken English, exceptional organizational skills, and the ability to multitask effectively are essential requirements. You should be eager to learn, take initiative in process improvements, and have familiarity with tools such as Gmail, Google Docs, Slack, and basic CRM/helpdesk systems. Experience in supporting UK-based customers or an interest in the UK markets will be advantageous. In return, we offer a flexible working environment, the opportunity to grow within a dynamic digital business, and the chance to make a direct impact on customer satisfaction and overall business success. Our supportive team culture values continuous learning and autonomy. This is a full-time position with a flexible schedule and a day shift. Applicants must be willing to commute or relocate to Trichy, Tamil Nadu, as the work location is in person. The expected start date for this role is the 1st of August, 2025.,

Posted 1 day ago

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Director Of Operations Future Solution Centre

10.0 - 20.0 years

0 - 0 Lacs

bangalore, dehradun, siliguri

On-site

promotions, and other employment decisions. Key aspects of job discrimination related to a Director of Operations role: Prohibited Practices: Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA), and other laws prohibit discrimination in various aspects of employment, including hiring, firing, compensation, job assignments, and training. Equal Opportunity: It is crucial to ensure that all applicants and employees, regardless of protected characteristics, have equal opportunities. Reasonable Accommodation: If a qualified applicant or employee with a disability requires reasonable accommodations to perform the job, employers must provide them, unless it creates an undue hardship. Consequences of Discrimination: Engaging in discriminatory practices can lead to legal action, financial penalties, reputational damage, and a negative impact on employee morale and productivity.

Posted 1 week ago

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