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Customer Success Engineer -II

Customer Success Engineer -II

Meesho

2 - 7 years

15 - 30 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

Customer Success Java Azure product support PostgreSQL technical support NoSQL GCP MySQL debugging troubleshooting AWS Python

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role

As a Customer Success Engineer in our Gen-AI team, you will play a critical role in ensuring a seamless user experience by providing robust support for our cutting-edge Gen-AI platform. You will work closely with cross-functional teams to debug issues, manage incidents, and maintain platform stability, contributing to Meeshos overall growth.

If you're passionate about solving complex problems, thrive in a collaborative environment, and enjoy being the bridge between technology and end-users, this role might be the perfect fit for you! We're looking for a proactive problem solver who can handle support queries efficiently and contribute to the success of our platform.

What You Will Do

Act as the first point of contact for support queries related to the Gen-AI platform
Troubleshoot and debug technical issues effectively and identify RCA for those issues.
Collaborate with engineers and data scientists to resolve complex issues and improve platform reliability
Monitor platform performance and proactively identify potential issues
Maintain and update documentation for support processes, troubleshooting steps, and best practices
Contribute to technical discussions and support system enhancements through feedback and insights
Automate recurring tasks to improve efficiency
Provide clear and effective communication to stakeholders, translating technical findings into understandable insights

What You Will Need

Bachelor's degree in Computer Science, Engineering, or a related field
2+ years of experience in a technical support or product support role, preferably with exposure to Gen-AI or similar technologies
Proficiency in debugging and troubleshooting backend systems using languages like Python or Java
Strong understanding of database systems (e.g., MySQL, NoSQL, PostgreSQL)
Familiarity with cloud platforms (e.g., GCP, AWS, Azure) and containerization tools (e.g., Docker, Kubernetes)
Excellent problem-solving skills with a methodical approach to resolving technical challenges
Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders
Experience in creating automation scripts to streamline processes is a plus
Prior experience with LLMs and Gen-AI models, along with knowledge of integrating and supporting these technologies, is preferred
If you enjoy working in a dynamic environment and want to be a key player in delivering a great user experience through robust support systems, we'd love to hear from you!

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Meesho

E-commerce/Social Commerce

Gurugram

500+ Employees

345 Jobs

Key People

Vidit Aatrey

Co-founder & CEO
Sandeep Aggarwal

Co-founder & COO

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Customer Success Engineer -II