Customer Success Associate

Job Title: Customer Success Associate

Overview:

The Customer Success Associate plays a crucial role in ensuring excellent customer

satisfaction and support for our organization. As a key member of the leadership team, the

specialist will help craft our customer-success strategies, building strong relationships with

customers and collaborating with cross-functional leaders internally to deliver consistently

excellent customer experiences. CSRs are expected to maintain a positive and professional

image of the company while delivering exceptional service.

Responsibilities:

1. Portfolio Management

2. Community Interaction

3. Vendor Management

4. Operational Collaboration

5. Board Meeting Preparation

6. Enforcement and Inspections

7. Customer Interactions

Qualifications:

• Bachelor's/master’s in business, Hospitality, Sales, Marketing (or similar)
• Clear, empathetic, listens well (English proficiency essential)
• Manages tasks like a maestro.
• Team Player: Collaborative, supportive, shares ideas
• Adaptable: Thrives on change, embraces new tech/laws/markets
• Problem-Solver: Quick thinking, resourceful, finds solutions.
• Ensures accuracy in documents, records, etc.

Benefits: -

• Growth Opportunity
• Health Insurance
• Supportive Environment
• Paid Leaves
• Career Development
• Referral Bonus
• Star Performer Bonus
• Competitive Compensation
• No formals
• Occasional Parties
• Delighting Customers: Going the extra mile can lead to additional earnings and positive recommendations

Job Type: Full-time

Pay: From ₹25,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Night shift

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Vesu, Surat, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person