Customer Service/Telesales

Job Title: Tech Sales & Customer Support Executive

Location: Carnival Infopark ,Kochi

Job Type: Full-Time

Industry: Technology / IT Services

Experience Level: 0–2 years (Experience is a plus)

Job Description

We are seeking dynamic and tech-savvy individuals to join our growing team as Tech Sales & Customer Support Executives. In this hybrid role, you will handle inbound and outbound client communication, guide prospects through technical product/service features, and ensure a smooth customer support experience post-sale.

Key Responsibilities

Engage with inbound leads and follow up with potential clients

Understand customer requirements and pitch appropriate tech solutions

Provide post-sale technical support via email, phone, or chat

Maintain CRM and ensure accurate client interaction records

Collaborate with internal tech and sales teams for seamless delivery

Meet weekly/monthly sales and service performance targets

Eligibility Criteria

Education: BCA, MCA, BSc Computer Science, B.Tech/BE or related fields

Excellent communication & interpersonal skills

Strong interest in technology products and customer success

Experience in tech sales, support, or telecalling (preferred)

Basic knowledge of CRM tools, MS Office, or G-Suite

What We Offer

Competitive salary + performance-based incentives

Ongoing training & mentorship

Opportunity to work with a fast-growing tech team

Career growth into senior sales, product, or support roles

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

• Day shift
• Monday to Friday
• Morning shift

Supplemental Pay:

• Performance bonus
• Quarterly bonus

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person