Customer Service Representative

Customer Service Responsibilities:

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and skills

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Bachelor's degree must be completed

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Flexible schedule

Schedule:

• Day shift
• Night shift

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Rajkot, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Can you join Immediately?

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Location:

• Rajkot, Gujarat (Preferred)