Customer Service Representative (CSR)

Job description

About Fly My Cart:

Fly My Cart is a growing courier and logistics platform dedicated to providing fast, reliable, and customer-friendly delivery solutions. Join our team and help build a customer service experience that stands out in the logistics space.

Roles & Responsibilities:

• Handle customer queries via phone, WhatsApp, and email in a polite and professional manner.
• Resolve customer complaints and escalate complex issues to the appropriate team.
• Provide real-time updates on shipment status, delivery, and pickup schedules.
• Maintain accurate records of customer interactions.
• Ensure customer satisfaction and build trust with timely communication.
• Coordinate with backend and delivery teams for quick resolution.
• Assist in onboarding new customers and guiding them through the app usage.

Key Skills Required:

• Good verbal and written communication in English, Hindi, and/or regional languages.
• Basic computer knowledge and typing speed.
• Active listening, patience, and problem-solving mindset.
• Positive attitude and willingness to learn.
• Familiarity with WhatsApp, Google Sheets, or CRM tools is a plus.

Eligibility:

• Freshers with good communication skills are welcome.
• Interns pursuing graduation or just completed.
• Candidates with up to 6 months of customer support or BPO experience preferred but not mandatory.

Perks & Benefits:

• Performance-based incentives
• Internship certificate (for interns)
• Friendly and growing work environment
• Opportunity for full-time role after internship
• Learning & growth in logistics and communication skill

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

• Health insurance

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 9036252117