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Home
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Jobs in Karve Road, Pune, Maharashtra
>
BTW Visa Services India Pvt Ltd
>
Customer Service Representative (CSR)

Customer Service Representative (CSR)

BTW Visa Services India Pvt Ltd

0 years

1 Lacs

Karve Road, Pune, Maharashtra

Posted:2 weeks ago| Platform: SimplyHired logo

Apply

Skills Required

Microsoft Excel Customer service Databases Administrative experience Bachelor's degree In-person Office experience

Work Mode

On-site

Job Type

Full Time

Job Description

Position: Customer Service Representative (CSR)

Location: Karve Road Pune

Job Type: Full-Time

Salary: 13 to 15k

Key responsibilities: -

Handling the incoming and outgoing calls
Respond promptly and professionally to incoming calls.
Understanding the purpose of the call and handing over the call to the concerned person
Answer questions / provide assistance about the organization to the clients such as business hours, location, and services.
Cross verifying and maintaining the reports on a daily basis
Cross checking the inquiries in the CRM and ensuring all the calls / data is entered in the CRM
Ensuring the call back calls are connected in the specified time
Report equipment issues or malfunctions without delays to the admin department
Training the new joiners on telephone etiquettes
Maintaining the decorum in the telephone department
Escalate complaints or concerns to higher authorities when required
Provide basic and accurate information to the clients
Ensuring the client’s entries are accurately entered into the system
Any other work assigned by the organization depending on the nature of work

APPLY ONLINE : btwgroup.co/careers

Job Type: Full-time

Pay: ₹13,000.00 - ₹15,000.00 per month

Schedule:

Day shift

Work Location: In person

Speak with the employer
+91 9503776369

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