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Customer Service Representative

2 years

0 Lacs

Posted:9 hours ago| Platform: Linkedin logo

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On-site

Job Type

Full Time

Job Description


Job Title: Customer Service Associate (Voice – US Healthcare Process)Location: Mumbai (Airoli) / KolkataShift: Night Shift (US Process)Process: Voice – Healthcare (US-based)Job Description: We are hiring Customer Service Associates for a US-based healthcare voice process. The role involves handling customer queries, resolving issues, and providing excellent support in a professional and empathetic manner.Key Responsibilities:Handle inbound and outbound calls from US customers related to healthcare queries.Maintain a neutral accent and clear communication in US English.Meet service level agreements in quality, productivity, and compliance.Update records accurately and maintain confidentiality.Follow standard operating procedures and scripts as per process guidelines.Eligibility Criteria:Education: Graduates only (Excludes Technical and Hotel Management degrees).Experience: 0 – 2 years (Freshers welcome).Compensation Details:Mumbai (Airoli): ₹2.4 LPA (CTC)Kolkata: ₹1.95 LPA (CTC)Incentives: Post-training incentives based on process performance.Additional Benefits: Night shift allowance

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