Customer Service - International Voice Process

Job Description

Job role - Customer Service Company - https://www.eteaminc.com/ Experience : Fresher to 5yrs Location : Bangalore, Mumbai and Pune Shift : Night Shift Mode - WFO Cab Facility - 2way cab provided Interview - Versant, HR, Ops Round Working Days - 5 Job Roles And Responsibility - Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes • Walk customers/ Provide navigational support on self-service portal • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines • Place outbound calls to customers when required in line with Client / Company guidelines • Work productively whilst maintaining exceptional call/data quality standards in line with targets • Contribute to the team through open and regular communication with peers / supervisors • Adhere to all company or departmental policies and procedures (personnel and operational) • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process • Maintain regular and punctual attendance in line with company policies and procedures • Minimize customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer • Good technical aptitude with an ability to learn quickly • Excellent verbal and written communication skills Prior international BPO work experience preferred • Freshers acceptable - BA, BCom, BBA, BMS Perks and Benefits - Both Way Cabs Provided Flexible Shifts of 5days working Incentives and Bonus 2 Week off