Customer Service

We are looking for dynamic individuals to join our Customer Support - Next Enquiry Process team for an exciting role in the International Voice Process. The successful candidates will be responsible for assisting international customers, addressing their inquiries, providing detailed information, and ensuring excellent service. Key Responsibilities: - Handle inbound and outbound calls, providing clear and accurate information to customers. - Assist customers with queries related to products or services. - Resolve customer issues effectively and escalate complex issues when necessary. - Ensure customer satisfaction by offering timely and helpful support. - Maintain accurate records of all customer interactions. - Work collaboratively with cross-functional teams to enhance customer experience. Qualifications: For Freshers: No prior experience required (training will be provided). For Candidates with Experience: - 6 Months of Experience in an International Voice Process: Up to 3.5 LPA (25,000 per month). - 1 Year of Experience in an International Voice Process: Up to 4.5 LPA (33,000 per month). Educational Requirements: - Undergraduate or Graduate candidates are eligible to apply. - Strong communication skills in English (both verbal and written). - Good listening skills and an empathetic approach to handling customer queries. - Ability to work in a high-paced, customer-centric environment. Job Details: - Location: Pune (Hadapsar). - Work Schedule: 5 Days Working, 2 Days Rotational Off. - Shifts: 24/7 Rotational Shifts. - Notice Period: Immediate joiners preferred. - Joining Batch: Every Tuesday and Thursday. - Cab Facility: 2-way cab service available. Interview Process: - Walk-in Interviews: - HR Interview - SpeechX Evaluation (Clear profiles preferred) - Operations Test Important Notes: - Relocation: No relocation cases will be considered for this position. - Immediate joiners are preferred. If you are passionate about providing excellent customer service and ready to be part of a dynamic team, we encourage you to walk in and apply! Walk-In Details: - Date: Every Tuesday & Thursday - Time: 10:00 AM to 4:00 PM - Location: [Company Address] Please bring your updated resume and relevant documents. Job Types: Full-time, Permanent Schedule: - Night shift - Rotational shift Benefits: - 2-way Cab Facility - 5 Days Working - 2 Days Rotational Off Salary: - Fresher: Up to 3 LPA (20,000 per month) - Min. 6 Months Experience: Up to 3.5 LPA (25,000 per month) - Min. 1 Year Experience: Up to 4.5 LPA (33,000 per month) Education: - Higher Secondary(12th Pass) (Preferred) Experience: - Total work: 1 year (Preferred) - Customer service: 1 year (Preferred) Language: - English (Preferred) - Hindi (Preferred) Work Location: In person,