Customer Service Executive

Job Description

About Company: SUPERGAS (SHV Energy Private Limited) is an Indian subsidiary of Dutch multinational SHV Energy, established in 1996 and is recognised as "1 (Good)" by CareEdge. With 6 import terminals and 22 filling plants across the country, SUPERGAS has built a reputation as a leading LPG Supplier in India to customers across Industrial, HoReCa, Domestic and AutoLPG segments. Our reach spans the entire country, boasting a network of over 400-cylinder franchisees and more than 45 AutoLPG franchisees. Along with LPG supply, we offer extensive range of products, services and digitised solutions designed to optimise the efficiency of business operations and safety. Education: UG (any degree) / PG (any degree) Location: Chennai Experience: 2 - 7 Years Roles and Responsibility: •Orders follow up from customers including payments and co-ordination for dispatches with Plants, Finance and Sales. •Calculation of Volume analysis, raising of Debit and Credit note. •Attending customer complaints & providing necessary solutions. •Pricing preparation and Credit Control Exposure •Calculation of cylinder turnover ratio and related analysis. •Account reconciliation , balance confirmation with customers •Cylinder issue & recovery and control of payment track •F&F process while customer account closure •Coordination with plant ,finance for day- day dispatches to customers on time •Attending customers calls, Order Processing, Payment follow up, Forms follow up •Agreement / Bank Guarantee renewal follow up •Preparing MIS,CCR ,Renewal Agreements, Customer Master in SAP & custodian of docs. •SAP price updation , Sales and margin data's sharing with team •Periodic Credit Limit Review , Invoice ageing review •Customer Complaint Management •Co-ordination with Inter departments for smooth processing •ASN Creation & Invoice submission in customer portal, SEZ invoice follow-up