Position: Director / Associate Director – Ratings Location: Delhi / Mumbai / Chennai Qualification: CA / MBA (Finance) Experience: Associate Director: Minimum 5 years in a Credit Rating Agency, 12 years overall Director: Minimum 9–10 years in a Credit Rating Agency, 17 years overall Key Responsibilities: Lead and mentor regional rating teams Conduct credit risk analysis and financial evaluations Perform industry research and peer benchmarking Support Rating Committee presentations Oversee rating releases and compliance reporting Monitor economic developments and recommend rating actions Drive development of rating criteria and manage MIS/reporting Ensure periodic reviews and rating migration studies Mitigate risks related to data and information integrity Job Types: Full-time, Permanent Pay: ₹2,000,000.00 - ₹3,500,000.00 per year Schedule: Day shift Monday to Friday Education: Master's (Required) Experience: credit rating: 10 years (Required) CRA: 10 years (Required) Work Location: In person

Position: Director / Associate Director – Ratings Location: Delhi / Mumbai / Chennai Qualification: CA / MBA (Finance) Experience: Associate Director: Minimum 5 years in a Credit Rating Agency, 12 years overall Director: Minimum 9–10 years in a Credit Rating Agency, 17 years overall Key Responsibilities: Lead and mentor regional rating teams Conduct credit risk analysis and financial evaluations Perform industry research and peer benchmarking Support Rating Committee presentations Oversee rating releases and compliance reporting Monitor economic developments and recommend rating actions Drive development of rating criteria and manage MIS/reporting Ensure periodic reviews and rating migration studies Mitigate risks related to data and information integrity Job Types: Full-time, Permanent Pay: ₹2,000,000.00 - ₹3,500,000.00 per year Schedule: Day shift Monday to Friday Education: Master's (Required) Experience: credit rating: 10 years (Required) CRA: 10 years (Required) Work Location: In person

Designation - Team Leader Location - New Delhi Experience - Minimum 2 Max 6 Team Size handled 25+ Manage post-sales experience and service of premium members of Shaadi SELECT. Mentor and develop the team. Effectively manage shift operations. Strong Knowledge and Experience on Operational Metrics. (CSAT, AHT, Shrinkage, Quality scores, maintaining SLA, Attrition management). Handling Escalation calls of Customers. Track Customer Satisfaction & ensure closure of complaints. Strong Rapport building skills with Team & stakeholders, manage attrition in the team. Evolve more effective work process for improving customer interactions. Constantly monitor & review performance metrics for achievement of objective. To effectively manage Contact Centre operations for constant performance achievements. Identify relevant training needs of agents & ensure effective implementation. Interface with IT/HR/ Training/Quality in order to improve the team’s Performance. What you should have 3 years of experience developing the above skills. Experience must include tele-marketing job. Should be familiar with effective objection handling. Extremely detail oriented and ability to organize. Bachelor’s Degree. Job Types: Full-time, Permanent Pay: ₹50,000.00 - ₹60,000.00 per month Benefits: Health insurance Paid time off Provident Fund Schedule: Day shift Monday to Friday Supplemental Pay: Performance bonus Work Location: In person

Job Title: VIP Service Executive (Customer Service + Renewals) Shift: Night Shift Only Open Positions: 10 (Male Candidates Only) Key Requirements: Minimum 2 years’ experience in Sales / Customer Service with upselling or renewals Excellent English communication skills HSC passed Age: 24 - 37 years Immediate joiners preferred Linguistic candidates desired Schedule: Rotational day shift with 2 rotational weekly offs Role Summary: Handle VIP customer service and renewal processes, ensuring high satisfaction and conversion through strong communication and sales skills. Job Type: Full-time Pay: ₹30,000.00 - ₹35,000.00 per month Benefits: Provident Fund Schedule: Night shift Work Location: In person

Job Title: VIP Product Counsellor Location: Andheri East – Sakinaka Job Description: We are hiring a VIP Product Counsellor to join our dynamic team. The ideal candidate will be responsible for engaging with premium customers, understanding their needs, and providing tailored solutions through up-selling and product counselling. Key Responsibilities: Handle B2C sales, pre-sales, or lead generation via calls Upsell products and services to existing and new clients Build rapport and deliver excellent customer experience Achieve targets and contribute to revenue growth Requirements: Qualification: SSC / HSC Languages: English + Hindi (Linguistic candidates preferred) Experience: Minimum 1 year in BPO Sales / Upselling / Pre-sales / Collections Skills: Excellent communication, confidence, and convincing skills Age: 24 to 39 years Salary: ₹25,000 – ₹30,000 (In-hand) + Incentives Linguistic candidates can earn up to ₹35,000 based on experience Shift: 10 AM – 7 PM Week Off: 1 Rotational Off Join us if you’re passionate about sales and thrive in a fast-paced environment! Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Provident Fund Schedule: Day shift Work Location: In person

Eligibility: Undergraduates & Graduates can apply Freshers & experienced in customer service welcome Excellent English communication required Versant Level 5 mandatory Shift Timings: Male: Rotational (24×7) Female: General (9:00 AM – 6:00 PM / 9:30 AM – 6:30 PM) Work Mode: Work from Office Working Days: 6 days a week Job Type: Full-time Pay: ₹30,000.00 - ₹34,000.00 per month Schedule: Day shift Work Location: In person