Posted:1 week ago|
Platform:
Work from Office
Full Time
Role & responsibilities 1) Develop and implement customer experience strategies that align with company goals. 2) Analyze customer feedback and data to identify areas for improvement. 3) Collaborate with cross-functional teams to enhance customer touchpoints. 4) Monitor and report on customer satisfaction metrics. 5) Conduct regular training sessions for staff on best practices in customer service. 6) Stay updated with industry trends and best practices in customer experience. Preferred Skills: Experience in B2B and B2B2C company• Knowledge of customer journey mapping and design thinking. Certification in customer experience management (e.g., CCXP). Preferred candidate profile
SHV Energy
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