Customer Service Executive

Job Title: Customer Service Executive

Location: Teynampet

Company: Shrus Eternity

Experience: 1–3 years

Employment Type: Full-time

Job Summary:

We are looking for a proactive and customer-focused Customer Service Executive to handle both voice and non-voice interactions across various platforms. The ideal candidate will assist customers with inquiries, complaints, orders, returns, and general support — ensuring a smooth and positive customer experience.

Key Responsibilities:

Voice Process:

• Answer incoming customer calls related to products, orders, or service queries.
• Provide accurate information, resolve complaints, and ensure customer satisfaction.
• Follow up on customer concerns and ensure timely resolution.
• Maintain call quality and customer handling standards.

Non-Voice Process:

• Respond to customer queries via email, live chat, social media (Instagram, Facebook, WhatsApp), and website.
• Process orders, handle returns/exchanges, and track delivery updates.
• Maintain records of customer interactions using CRM tools.
• Escalate unresolved issues to the appropriate internal teams.

Requirements:

• Good verbal and written communication skills in English, Tamil
• Strong listening and problem-solving abilities.
• Proficiency in using computers, email, and social media chat platforms.
• Prior experience in customer support (retail, textile, e-commerce) is a plus.
• Ability to handle multiple chats or calls and multitask effectively.

Preferred Skills:

• Experience with CRM tools or eCommerce platforms.
• Knowledge of products like silk sarees, home décor items, or fashion-related merchandise.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person