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Customer Service Executive- International Non Voice Process

Customer Service Executive- International Non Voice Process

Firstsource

0 - 3 years

2 - 3 Lacs

Hyderabad

Posted:5 hours ago| Platform:

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Skills Required

Customer Service Chat Process BPO Email Support CSE Non Voice Process Customer Care Non Voice Customer Handling Email Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Department:

Process:

Location:

Employment Type:

Job Summary:

International Chat Support Team

Key Responsibilities:

Handle multiple customer chats simultaneously to resolve queries
Provide accurate, timely, and effective responses while maintaining professional etiquette
Adhere to process guidelines and quality standards
Collaborate with team leads and support functions to improve customer satisfaction

Qualifications & Skills:

Minimum qualification: Graduate or Undergraduate in any discipline
Freshers and experienced candidates are welcome (except B.E./B.Tech/Masters Freshers)
Excellent written communication skills in English
Good typing speed with accuracy (minimum 2225 WPM preferred)
Ability to work in a fast-paced environment and flexible to work in rotational shifts

Preferred Attributes:

Prior experience in chat support or customer service (international process preferred)
Strong problem-solving skills and attention to detail
Positive attitude, team player, and goal-oriented mindset

Disclaimer:

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